Återbetalningspolicy

1. Non-activated eSIMs — refundable

If your eSIM has NOT been activated (never connected to a network at the destination), you can request a full refund within 30 days of purchase. Contact support@getkarib.com with your order number.

2. Activated eSIMs — not refundable

Once the eSIM has been activated, the digital content has been consumed and the purchase is non-refundable, in line with the consent to immediate delivery you gave at checkout.

Exception: if the eSIM never worked due to a fault on our or our supplier's side, and support cannot fix it, we refund in full.

3. Activation guarantee ("Activated or refunded")

If your eSIM fails to activate although you (a) followed the installation guide for your device, and (b) contacted our WhatsApp support and we could not resolve it, you receive a full refund. This applies regardless of the 30-day window in section 1.

The guarantee covers activation failures attributable to us or our supplier. It does not cover carrier-locked or incompatible devices (checked before purchase), or local network conditions at the destination.

4. Incompatible devices

We block purchases for known-incompatible devices before checkout. If you purchased anyway and the eSIM was never installed, section 1 applies.